Return Policy

An order is only complete once you are fully satisfied with the items. Therefore, Oilily offers the option of returning items within 30 days of receipt. 

Please note the following

  • Items may be returned within 30 days of receipt
  • Include the returns form completed correctly and in full
If you return an order without meeting the abovementioned terms and conditions, we will unfortunately not be able to process it and it will be returned to you.

Please return the complete and undamaged item in its original packaging. Please return the tickets and labels attached to the item.

Return costs are covered by Oilily for the Netherlands, Germany and Belgium. Outside of these countries the costs are for you own account. 

    How does the return process work?
    State on the return form which items you wish to return and the reason for this. Include this return form along with the item in its original packaging. Please ensure you put efficient postage on the package. Send the package to:


    FAO Oilily

    Flight Forum 2500

    5657DZ Eindhoven

    The Netherlands

    Possibility to offer a return and request a refund to your account
    On receipt of your return, we will check whether it is in order. Your refund will then be paid into your account within 14 days.

    If you wish to change an item, we kindly ask you to return the item. You can place a new order in the webshop.