When will my package be delivered?

Your package will be delivered by the carrier between 9 a.m. and 5 p.m. on weekdays. If you are not around to accept the delivery of your parcel, the courier will try to deliver the parcel at your neighbour and will inform you by leaving a note in your mailbox. Alternatively, the carrier will try two times more to deliver your order. In case there has been no contact with the carrier, the parcel will be sent back to Oilily’s warehouse. Please note that we are unable to change a delivery address once the order has been dispatched.

If, for any reason, a product is not deliverable within 30 days, we will communicate this to you. In this case, you have the right to cancel the order without additional costs and will receive a refund of the earlier paid amount.

Oilily is not liable for possible damage to a parcel that has been delivered elsewhere than the delivery address specified by you.

Please note that during busy periods (e.g. sale or Holidays) the delivery of the order can take a little longer.

Shipping costs

Oilily’s estimated delivery time and shipping fee varies per country. Please see the table below.

*For the United States of America, there is a maximum order value of €700 per order.

When shipping to an address within the EU, all relevant duties and local taxes at the time of purchase are included in the price.

For shipments to countries outside the EU other taxes, import and/or export duties can be relevant. These are levied as soon as your package reaches the country of the buyer and are the responsibility of the receiver of the package.

For all questions regarding international shipments, including shipping to countries outside Europe, please contact our Customer Service via shop@oilily.com or at +31(0)72-2010010 (available from 9am to 5pm GMT+1).

Delivery to a different address

You can use a different billing and shipping address if you wish. Please indicate this at the check-out or your account details. Please note that we are unable to change a delivery address once the order has been dispatched.

Order status

After finishing the checkout process, an email will be send to your email address. This is the confirmation of your order. As soon as your parcel is dispatched, you will be notified by a second e-mail. Click on the button ‘View your order’ to visit the page with more information. To track your parcel, click on ‘Follow shipment’ on that same page.

Cancellation policy

Unfortunately it is not possible to make changes to or cancel a placed order, when you have received the order confirmation. Naturally it is alway possible to return the received items. Go to Return Policy to find more information about Oilily’s return policy.

The table below helps you choose the right size based on age and height. It is important that the clothing is comfortable and fun. If it's not to your liking? No problem, within 30 days you can return items free of charge. Go to Return Policy page to find more information about Oilily’s return policy.

All measurements are in centimeters. Measure the front part of the body and find the right size below.

Women

Kids

The size of children's clothing is comparable to the length of the child in centimeters.

Girls

Boys

Chest: Measure directly under the arms at the widest part of the chest.
Waist: Measure the narrowest part of the waist, just above the belly button.
Hip: Measure the hips at the widest part.
Inside leg: Measure the leg on the inside of the crotch to the ankle.
Don't forget: Measure the front of the body.

If you are not sure about choosing the right size, do not hesitate to contact our Customer Service department via shop@oilily.com or call +31 (0) 72 201 0010