An order is only complete once you are fully satisfied. Therefore, Oilily offers the option of returning items within 30 days of receipt.
1. Please note the following:
- Items may be returned within 30 days of receipt
- Include the returns form completed correctly and in full
- The original tickets and labels must still be attached to the item
- The item must be complete, unworn and undamaged
- The items should be in the original packaing
- If you return an order without meeting the abovementioned terms and conditions, we will unfortunately not be able to process it and it will be returned to you.
2.How does the return process work?
State on the return form which items you wish to return and the reason for this. Include this return form along with the item in its original packaging.
Please ensure you put efficient postage on the package
Send the package to:
Returns, FAO Oilily, Flight Forum 2500, 5657DZ Eindhoven, The Netherlands
3.Want your money refunded to your account promptly?
On receipt of your return, we will check whether it is in order. Your refund will then be paid into your account within 14 days.
If you wish to exchange an item, we kindly ask that you return the item. You can place a new order on the webshop.